TERMS OF SERVICE
OVERVIEW
Welcome to The Grace Organics. These Terms of Service govern your access to and use of our website, online store, products, services, and related features (collectively, the "Services").
The terms "we", "us", "our", and "The Grace Organics" refer to The Grace Organics. Our store is hosted and powered by Shopify, which enables us to provide our online shopping services.
By accessing, browsing, or using our Services, or by placing an order through our website, you agree to be bound by these Terms of Service and any other policies referenced on our website, including our Privacy Policy and Return and Refund Policy.
Please read these Terms of Service carefully before using our Services. If you do not agree with these Terms, please do not access or use our website or Services.
SECTION 1 - ELIGIBILITY AND ACCOUNT
By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you create an account or provide information while using our Services, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account information and for all activity conducted through your account.
You must not sell, transfer, assign, or otherwise provide your account to another person without our prior written permission.
We reserve the right to suspend or terminate accounts where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, specifications, and other information displayed on our website are accurate and up to date.
However, actual product colors, packaging, appearance, size, or other visual characteristics may vary slightly from the images displayed on your device due to screen settings, lighting, photography, manufacturing variations, or changes in product packaging.
Product information and availability may change from time to time without prior notice.
We reserve the right to:
- Change or update product descriptions and information
- Correct errors or inaccuracies
- Change prices
- Discontinue products
- Limit quantities available for purchase
- Refuse or restrict sales where reasonably necessary
For products that contain ingredients or are intended for consumption, skincare, personal care, or other specific uses, customers should review the product information and instructions before use.
SECTION 3 - ORDERS
When you place an order through our website, you are requesting to purchase the selected products.
An order is considered accepted when we confirm the order or otherwise begin processing it.
We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including in situations involving:
- Product unavailability
- Pricing or product information errors
- Suspected fraudulent or unauthorized transactions
- Incorrect customer information
- Duplicate or unusual orders
- Delivery restrictions
- Other circumstances that may reasonably require cancellation or modification of an order
If we cancel or modify an order, we will make reasonable efforts to contact you using the contact information provided with the order.
If payment has already been made for an order that we cancel, we will arrange an appropriate refund in accordance with our applicable refund procedures.
Please review your order carefully before submitting it. Once an order has been confirmed or dispatched, cancellation may not be possible.
Returns, refunds, and exchanges are governed by our Return and Refund Policy.
SECTION 4 - PRICES, PAYMENTS AND BILLING
All prices displayed on our website are in the currency shown at the time of purchase.
Prices, discounts, promotional offers, and product availability may change without prior notice.
The price applicable to your purchase will normally be the price displayed at the time you place your order, subject to any obvious pricing or information error.
Shipping charges, delivery charges, taxes, duties, or other applicable charges, where applicable, will be displayed during the ordering or checkout process or communicated to you as appropriate.
You agree to provide accurate and complete billing, payment, shipping, telephone, email, and other information necessary to process your order.
If you provide payment information, you confirm that you are authorized to use the selected payment method.
For Cash on Delivery (COD) orders, you agree to accept and pay for the order when it is delivered.
We reserve the right to cancel or refuse orders where payment cannot be verified, where fraudulent activity is suspected, or where other reasonable concerns arise.
SECTION 5 - SHIPPING AND DELIVERY
We deliver orders using available delivery and courier services.
Delivery times provided on our website or by our customer support team are estimates and may vary depending on location, courier operations, weather, public holidays, traffic, unforeseen circumstances, or other factors outside our reasonable control.
We are not responsible for delays caused by courier companies, incorrect or incomplete addresses, customer unavailability, customs or regulatory processes, natural disasters, strikes, public emergencies, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
If an order cannot be delivered because the customer provided incorrect information, refused delivery, or was unavailable after reasonable delivery attempts, additional delivery charges or other applicable charges may apply.
Please inspect your order as soon as it is received. Damaged, defective, or incorrect products should be reported in accordance with our Return and Refund Policy.
SECTION 6 - INTELLECTUAL PROPERTY
All content available through our Services, including but not limited to our brand name, logo, trademarks, product names, text, graphics, photographs, images, videos, designs, product descriptions, website layout, and other materials, is owned by or licensed to The Grace Organics and is protected by applicable intellectual property laws.
You may access and use our website for personal and lawful purposes.
You must not, without our prior written permission:
- Copy or reproduce our content
- Modify or create derivative works from our content
- Republish or redistribute our content
- Use our trademarks or logos
- Sell or commercially exploit our content
- Download or systematically collect our website content
- Use our photographs, product images, or branding for another business
All rights not expressly granted to you are reserved by The Grace Organics.
The Grace Organics name, logo, product names, designs, slogans, and related branding are the property of The Grace Organics or their respective owners.
Shopify's name, trademarks, logos, and related intellectual property belong to Shopify.
SECTION 7 - THIRD-PARTY SERVICES AND TOOLS
Our Services may include features, applications, payment services, delivery services, analytics, reviews, or other tools provided by third parties.
These third-party services may be subject to their own terms and policies.
We do not control every aspect of third-party services and are not responsible for their independent operation, availability, content, policies, or practices.
Your use of third-party services is subject to the applicable terms and conditions of those third parties.
We may introduce additional features, tools, applications, or services in the future. Any such features may also be subject to these Terms unless otherwise stated.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links or references to third-party websites, services, applications, or resources.
These links are provided for convenience and do not mean that we endorse or control those third parties.
We are not responsible for the content, accuracy, availability, security, privacy practices, products, or services provided by third-party websites.
If you choose to access a third-party website or service, you do so at your own risk.
Any transactions or communications you have with third parties are solely between you and the relevant third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
The Grace Organics is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make through our Store are made directly with The Grace Organics.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and The Grace Organics, including any injury, damage, loss, or other issue resulting from products purchased through our Store.
You hereby release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with The Grace Organics, to the extent permitted by applicable law.
SECTION 10 - PRIVACY
Your use of our Services is also subject to our Privacy Policy.
We collect, use, store, and process personal information in accordance with our Privacy Policy and applicable laws.
Because our online store is hosted by Shopify, certain information may also be collected and processed by Shopify and third-party service providers involved in operating our store, processing payments, fulfilling orders, providing analytics, or delivering other services.
Please review our Privacy Policy for information about how personal information is handled.
Shopify may also process certain information in accordance with Shopify's own privacy policies.
SECTION 11 - CUSTOMER REVIEWS AND FEEDBACK
If you submit reviews, comments, suggestions, photographs, ideas, testimonials, or other content to us (collectively, "Feedback"), you grant The Grace Organics a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, modify, and distribute that Feedback for legitimate business and promotional purposes, subject to applicable law.
You represent that:
- You have the right to submit the Feedback
- Your Feedback is truthful and not misleading
- Your Feedback does not violate the rights of another person
- Your Feedback does not contain unlawful, defamatory, abusive, obscene, or harmful material
- Your Feedback does not contain malicious software or harmful code
We reserve the right to remove or refuse to publish Feedback that we reasonably consider unlawful, misleading, offensive, inappropriate, fraudulent, or otherwise inconsistent with these Terms.
You remain responsible for the content you submit.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
There may occasionally be information on our website that contains typographical errors, inaccuracies, or omissions relating to products, prices, descriptions, promotions, availability, shipping charges, delivery times, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice.
Where permitted by applicable law, we may cancel or modify an order affected by a material error, including an incorrect price or product information.
If payment has already been received for an order that is cancelled due to such an error, we will arrange an appropriate refund.
SECTION 13 - PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our Services:
- For any unlawful or fraudulent purpose
- To violate applicable laws or regulations
- To infringe our intellectual property rights or the rights of others
- To harass, threaten, abuse, defame, or harm another person
- To provide false or misleading information
- To impersonate another person or business
- To interfere with the operation or security of our website
- To introduce viruses, malware, or other harmful code
- To attempt to gain unauthorized access to our systems
- To collect personal information of other users without authorization
- To conduct spam, phishing, or other fraudulent activities
- To copy, scrape, reproduce, or exploit our website or content without permission
- To use automated systems to interfere with or abuse our Services
- To circumvent security, access controls, or other protective measures
We reserve the right to suspend or terminate access to our Services where we reasonably believe that these Terms have been violated.
SECTION 14 - AUTOMATED ACCESS AND AGENTS
You must not use automated software, bots, agents, scraping tools, crawlers, or similar technologies to access, copy, collect, monitor, or interact with our Services in a manner that interferes with our website or violates these Terms.
We may use technical measures to restrict automated access or other activities that may negatively affect the security, performance, or availability of our Services.
This restriction does not prevent legitimate search engine indexing or other automated access that we expressly permit.
SECTION 15 - TERMINATION
We may suspend or terminate your access to our Services where reasonably necessary, including where you violate these Terms, engage in fraudulent activity, misuse our Services, or create a security or legal risk.
Termination of your access does not affect obligations or rights that arose before termination.
Any provisions that by their nature should continue after termination, including intellectual property, liability limitations, indemnification, governing law, and privacy-related provisions, will continue to apply to the extent permitted by law.
SECTION 16 - DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain accurate and reliable information on our website.
However, our Services may occasionally be unavailable, interrupted, delayed, or contain errors.
To the fullest extent permitted by applicable law, our Services are provided on an "as available" basis.
We do not guarantee that:
- The website will always be available or uninterrupted
- The website will always be free from errors
- All information will always be complete or current
- Products will always be available
- The Services will meet every individual expectation
Nothing in these Terms is intended to exclude or limit any rights, warranties, or protections that cannot legally be excluded or limited under applicable law.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, The Grace Organics and its owners, employees, representatives, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of our website or Services.
This may include, where legally permitted, loss of profits, loss of revenue, loss of data, business interruption, or other indirect losses.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability arising from rights or protections that cannot lawfully be waived.
Our liability, where applicable, will be limited to the extent permitted by applicable law and the circumstances of the particular claim.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, or reasonable costs arising from your unlawful use of our Services, your violation of these Terms, or your violation of the rights of another person.
This provision does not apply to the extent that a claim results from our own unlawful conduct or liability that cannot legally be transferred to you.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to remain effective.
SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies referenced on our website, constitute the agreement governing your use of our Services.
If there is a conflict between these Terms and a specific policy relating to a particular service or transaction, the specific policy may apply to that particular matter.
SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations where reasonably necessary for the operation, restructuring, sale, or transfer of our business, subject to applicable law.
SECTION 22 - GOVERNING LAW AND JURISDICTION
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in Pakistan.
Subject to any mandatory rights or legal protections available to consumers under applicable law, disputes arising from or relating to these Terms or your use of our Services shall be subject to the jurisdiction of the courts having appropriate jurisdiction in Lahore, Pakistan.
Nothing in these Terms prevents a customer from exercising any mandatory legal right or remedy available under applicable law.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and do not affect the meaning or interpretation of any provision.
SECTION 24 - CHANGES TO THESE TERMS
We may update or change these Terms of Service from time to time.
The latest version will be posted on this page with the updated effective date where appropriate.
You are responsible for reviewing these Terms periodically.
Your continued use of our Services after changes are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
The Grace Organics
Email: thegraceorganics@gmail.com
Address:
227 F1, Johar Town,
Lahore, Pakistan.
