Return & Refund Policy
At The Grace Organics, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so that we can review the issue and provide an appropriate solution.
We accept eligible return requests within 7 days of delivery.
To be eligible for a return, the product must be:
Due to the nature of our products, opened, used, or partially consumed products are generally not eligible for return or exchange, unless the product was defective, damaged during delivery, or the wrong product was sent.
To request a return, please contact us at thegraceorganics@gmail.com with your order number and details of the issue. Where applicable, we may also request clear photos or videos of the product and packaging to help us evaluate your request.
Please do not send any product back without contacting us and receiving return instructions first. Unauthorized returns may not be accepted.
Please inspect your order as soon as you receive it.
If your product arrives:
please contact us within 48 hours of delivery and provide your order number along with clear photos or videos of the product and packaging.
After reviewing the issue, we may offer a:
depending on the circumstances and availability of the product.
For approved damaged, defective, or incorrect-product claims, The Grace Organics will cover the applicable return or replacement shipping cost.
Due to hygiene, safety, freshness, and product-quality considerations, the following products generally cannot be returned once opened or used:
Gift cards and products specifically marked as non-returnable are also not eligible for return.
If you are unsure whether a product is eligible for return, please contact us before sending it back.
Sale or discounted products may be eligible for return if they meet our return requirements.
However, damaged, defective, or incorrectly supplied products remain eligible for an appropriate resolution regardless of whether the product was purchased at a sale or discounted price.
If you change your mind after placing an order, please contact us as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible. For eligible unopened products, a return may be considered within the applicable return period.
Return shipping costs for a change-of-mind return may be the responsibility of the customer.
If you receive a damaged, defective, or incorrect product, we may arrange a replacement after reviewing your claim.
For other products, exchanges are subject to product availability and eligibility. If the requested replacement is unavailable, we may offer a refund or another suitable solution.
For approved returns, we will provide instructions on where and how to return the product.
For returns due to a damaged, defective, or incorrectly supplied product, The Grace Organics will cover the applicable return shipping cost.
For returns due to a change of mind or other reasons not caused by The Grace Organics, the customer may be responsible for the return shipping cost.
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
If approved, the refund will normally be processed within 10 business days.
For prepaid orders, refunds will generally be issued through the original payment method where possible.
For Cash on Delivery (COD) orders, we may request the customer's bank account, Easypaisa, JazzCash, or other appropriate payment details to process the refund.
The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.
You may request cancellation of your order before it is dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the order may need to follow our applicable return procedure.
If you have any questions about returns or refunds, please contact us:
Email: thegraceorganics@gmail.com
The Grace Organics
227 F1, Johar Town, Lahore, Pakistan.
