SHIPPING POLICY
At The Grace Organics, we aim to process and deliver your orders safely and efficiently across Pakistan.
By placing an order through our website, you agree to the shipping terms described below.
ORDER PROCESSING
Orders are normally processed after the order has been successfully placed and confirmed.
Orders are generally prepared for dispatch within 1–2 business days.
Orders placed on weekends or public holidays may be processed on the next business day.
During promotional campaigns, sales, holidays, or periods of unusually high order volume, order processing may take longer than usual.
If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the contact information provided with your order.
DELIVERY WITHIN PAKISTAN
We currently offer delivery across Pakistan through available courier and delivery services.
Delivery availability may vary depending on the customer's location and the courier service operating in that area.
Estimated delivery time is generally:
Major cities:
2–4 business days
Other cities and areas:
3–7 business days
Remote areas:
Delivery may take additional time depending on courier coverage and location.
These delivery times are estimates only and are not guaranteed. Actual delivery time may vary due to courier operations, weather conditions, public holidays, traffic, security conditions, natural events, or other circumstances beyond our reasonable control.
SHIPPING CHARGES
Applicable shipping charges will be displayed during checkout before you complete your order.
If a free-shipping offer or promotional shipping rate is available, the applicable terms and minimum order requirements will be displayed on our website or during checkout.
Shipping charges may vary depending on the order, delivery location, promotional offers, or other applicable conditions.
ORDER TRACKING
Where tracking is available, tracking information may be provided after your order has been dispatched.
You may use the tracking information provided to check the status of your shipment through the applicable courier service.
Please allow some time for tracking information to become active after the order has been handed over to the courier.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address and a valid contact telephone number.
Please carefully check your:
- Full name
- Phone number
- House or building number
- Street or road
- Area/locality
- City
- District, where applicable
- Any relevant delivery instructions
The Grace Organics is not responsible for delivery problems caused by an incorrect, incomplete, or inaccurate address provided by the customer.
If you notice that your delivery information is incorrect, please contact us as soon as possible.
We may not be able to change the delivery address after an order has been dispatched.
COURIER DELIVERY ATTEMPTS
Our courier partner may make one or more delivery attempts depending on its delivery procedures.
Customers should remain available at the provided contact number and address during the expected delivery period.
If an order cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or cannot be contacted, the shipment may be returned to us.
If a returned shipment needs to be dispatched again, additional shipping charges may apply.
CASH ON DELIVERY ORDERS
Cash on Delivery (COD) may be available for eligible orders and delivery locations.
For COD orders, customers are required to pay the full order amount to the courier at the time of delivery.
Please ensure that the person receiving the order is prepared to make the required payment.
Repeated refusal or cancellation of COD orders after dispatch may affect our ability to offer COD service on future orders.
DAMAGED PACKAGES
Please inspect your package when you receive it.
If the package appears severely damaged, opened, leaking, or otherwise compromised, please document the condition with clear photographs or video where possible.
Contact The Grace Organics as soon as possible so that we can review the issue and assist you.
For damaged, defective, or incorrectly supplied products, please refer to our Return and Refund Policy.
WRONG OR MISSING ITEMS
If you receive a product that you did not order, or an item is missing from your shipment, please contact us as soon as possible.
Please provide:
- Order number
- Customer name
- Details of the missing or incorrect item
- Clear photographs of the received package and products where applicable
We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.
DELIVERY DELAYS
Delivery dates and estimated delivery times are not guaranteed.
Delays may occur because of:
- Courier delays
- Weather conditions
- Public holidays
- Traffic
- Security or access restrictions
- Incorrect or incomplete delivery information
- Customer unavailability
- Natural disasters
- Strikes or service disruptions
- High order volumes
- Other circumstances outside our reasonable control
We will make reasonable efforts to assist customers in resolving delivery issues, but we cannot guarantee delivery by a specific date unless expressly stated otherwise.
REMOTE AND RESTRICTED AREAS
Some remote, rural, or restricted locations may have limited courier coverage or longer delivery times.
Additional shipping charges may apply where the courier imposes an additional delivery fee for a particular location.
If a delivery cannot be completed because the courier does not service the provided location, we will contact the customer where reasonably possible to discuss the available options.
ORDER CANCELLATION
Customers may request cancellation of an order before it is dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If an order has already been dispatched and the customer no longer wishes to receive it, the order may be subject to our Return and Refund Policy and any applicable shipping charges.
INTERNATIONAL SHIPPING
At this time, The Grace Organics primarily provides delivery within Pakistan.
International shipping is not available unless specifically stated on our website.
If we introduce international shipping in the future, separate shipping charges, delivery times, customs requirements, duties, taxes, and other applicable conditions may apply.
CONTACT US
If you have any questions about shipping or delivery, please contact us:
The Grace Organics
Email:
thegraceorganics@gmail.com
Address:
227 F1, Johar Town,
Lahore, Pakistan.
